Dynamics 365 Customer Voice Information
- Megan’s YouTube Video on the change: Customer Voice Launch Q & A – YouTube Video
- Megan’s Blog Post on the change: Forms Pro Becomes Customer Voice
- Upcoming Webinar on August 4th: xRMVirtual User Group – Customer Voice Demo
- Official Announcement on D365 Blog: New investments to help partners enable resilient organizations worldwide
- Official Microsoft Information with an overview: Dynamics 365 Customer Voice Overview
- Official Microsoft Information on capabilities: Dynamics 365 Customer Voice Capabilities
- Microsoft Learn Modules: Customer Voice Microsoft Learn Modules
CRM MVP Podcast
Lisa’s Episode on the CRM MVP Podcast: Episode 83: So you are a Microsoft MVP, now what?
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Another interesting episode – thanks.
I have a question on Customer Voice Projects – how does this fit with Campaigns and Campaign Activities?
And more generally, how to the insights feed back into Dataplex Pro?
Many thanks, Alex
Hi Alex. Thanks for the comment! Glad you found it interesting. So if we go back in to the ‘old world’ at the start of the week…. Forms Pro data is stored in the Common Data Service. So, the new world, Customer Voice data is going to be stored in Dataflex Pro. Campaigns and Campaign activities that we know in Dynamics 365 are not tied to Forms Pro/Customer Voice data in any way. You could of course customise a Campaign and tie Survey Invites to a Campaign using Power Automate, but it isn’t something that is standard. I hope that helps!